- Soft Material
You can return this product for a refund, within 7 days after receiving your original order, under the following conditions:
- You changed your mind or don’t like the item.
- Item is not the one ordered.
- Item is defective or damaged at the time of delivery.
- Item is not consumable.
- If you're exchanging for a different size, we'll cover any cost increase. Otherwise, if the new item costs more, we'll charge you for the difference in price. We'll refund you the difference if the new item costs less..
- Product will go through quality check, if validated customer will get refund within in 10 to 20 working days.
- Buyer is responsible for shipping cost when returning or refunding the products.
- Item does not belong to the following categories: Skincare or Haircare products;
Perfumes; Custom or Made-to-order products; Imported On-order products; certain Sale products; Consumable products.
Conditions for your return request to be accepted:
- product is still in its original packaging with seal.
- product is in its original condition and unused.
- product is not damaged.
- product label is still attached
- product includes all accessories, free promotional items that came with the purchase
Note: Only Fashion and selected Health & Beauty products are eligible for online returns. General Merchandise, Electronic appliances, perishable items and Electronic devices are not eligible for returns.